How can we help you?

Browse by Topic

Getting Started

Learn the basics of creating AI videos with Seedance

  • Create your first AI video in under 60 seconds
  • Understanding text prompts and how to write effective ones
  • Uploading reference images and videos for multimodal generation
  • Choosing the right aspect ratio for your project

Account & Billing

Manage your subscription, credits, and payment methods

  • How the credit system works
  • Comparing available subscription plans
  • Upgrading, downgrading, or canceling your plan
  • Understanding your invoice and payment history

Video Generation

Tips and troubleshooting for the best results

  • How to improve video quality with better prompts
  • Supported output formats, resolutions, and durations
  • Troubleshooting failed or slow generations
  • Using advanced parameters (FPS, audio, prompt enhancement)

Privacy & Security

How we protect your data and content

  • Data encryption and storage policies
  • Content ownership and commercial licensing
  • How to delete your account and data
  • GDPR and global privacy compliance

Frequently Asked Questions

Quick answers to the most common questions about Seedance AI video generation.

Seedance 2.0 AI is ByteDance's advanced unified multimodal AI video generation model. It specializes in multi-reference video generation with native audio synthesis, first & last frame conditioning, and director-level camera control — available on the Seedance AI platform.

Seedance 2.0 AI offers advanced multimodal input (up to 9 images, 3 videos, 3 audio files), native lip-synced audio generation, first & last frame conditioning, web-enhanced generation, and more precise creative control — a major leap over the original Seedance model.

Yes. Seedance 2.0 AI is specifically designed for first and last frame conditioning. Upload two images and the model generates smooth, natural transitions between them with physics-aware motion.

Seedance 2.0 AI generates video at up to 1080p Full HD with multiple aspect ratio options including 16:9, 9:16, 4:3, 3:4, 21:9, and 1:1. Clips can be up to 15 seconds long.

Seedance 2.0 AI is available through all Seedance AI subscription plans starting at $4.99/week. Every plan includes credits for Seedance 2.0 AI generation with flexible allocations.

Yes. All videos generated with Seedance 2.0 AI through the platform are licensed for commercial use under your active subscription terms — suitable for marketing, social media, and professional production.

Yes. Seedance 2.0 AI features native audio-video joint generation — synchronized dialogue with lip sync, ambient sound effects, and background music are all generated in a single pass.

Seedance 2.0 AI generates a 4-second video clip in under 90 seconds. Speed depends on resolution, duration, and complexity settings. Our infrastructure is optimized for fast, reliable generation.

Yes. Seedance 2.0 AI accepts up to 9 reference images, 3 video clips, and 3 audio files simultaneously. Assign references to different aspects of your generation — characters, motion, camera behavior — for unprecedented control.

Web-enhanced generation lets Seedance 2.0 AI pull real-time context from the web into your generation — producing results grounded in current visual references, trending styles, and up-to-date imagery.

Seedance 2.0 AI runs as a fully responsive web application — no download needed. The platform works perfectly on desktop, tablet, and mobile browsers with complete feature parity.

Absolutely. Seedance AI follows strict data protection standards. Your uploads, prompts, and generated videos remain private. We do not use your content for training and all data transmission is encrypted end-to-end.

Still need help?

Our support team is ready to assist you. Reach out and we'll get back to you as soon as possible.

Contact Support